IT Administrator


We’re looking for an energetic and self-motivated individual to join our global IT Team in Denkmark, whose key mission is to provide efficient and responsive IT support to all GiG Users.

What you’ll be doing:

  • Provide onsite and remote support to ensure effective and efficient incident response
  • Log end-user issues and service fulfilment requests using Jira Service Desk system
  • Collaborate with global IT Team
  • Maintain an Inventory of IT Assets
  • Setup and maintain operating environments on end-user workstations, including operating systems and approved software
  • Ensure operating systems and office applications are regularly updated with latest security and functionality updates, according to the organizational patch cycle policy
  • Ensure that service fulfilment procedures, incident troubleshooting steps, systems setup implementation and infrastructure setups are properly documented, updated and followed
  • Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organizational IT security policies and industry best-practices
  • Assisting in purchasing Hardware and Software according to requirements
  • Assisting IT System Engineers with various Projects

Key Requirements

  • Excellent technical and hands-on working knowledge in Windows desktop operating systems and MacOS
  • Working knowledge and experience to maintain and troubleshoot the following:
    • Active Directory (Users and Asset Management)
    • Group Policy Objects
    • Desktop and Server Hardware
    • G Suite Apps (Mail, Google Drive etc..)
    • Atlassian (Jira Service Desk, Confluence and Insights)
    • Video Conferencing Systems based on Zoom

Candidates having these will be preferred:

  • Working knowledge Azure AD and O365
  • Experience with JAMF (Enterprise management software for Apple Devices)
  • Ability to perform day-to-day operational tasks for the following –
    • Network switches and routers
    • Wireless access network setups
  • Experience in Virtualization (Hyper-V)
  • Working knowledge of Altaro Backup Solution
  • Ability to follow the ITIL processes below –
    • Problem Management
    • Incident Management
    • Change Management
    • Service Asset and Configuration Management
  • Certifications from Microsoft (MCSA – Server 2016 or O365) and Cisco (CCNA)

Who you are

  • An awesome team player with a positive attitude
  • Excellent people communication skills
  • A quick learner, able to rapidly adapt to a dynamic business environment
  • Able to take on true challenges and turn them into useful opportunities
  • Impeccable attention to detail
  • Can understand and follow corporate IT processes to the highest level of detail

What we offer

We GiGsters play hard, but we work even harder. We take personal responsibility for our deliverables every day, and we’re killing it. We work as one GiG, from teams to individuals, to make iGaming fair and fun for all. Each GiGster, no matter what their role, is empowered to be disruptive. And we are agile enough to make it happen. We are front-runners and deliver the best, always, no compromises.

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As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073).

The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.)

©2019-2021 Gaming Innovation Group. All rights reserved | Company Registration Number: C44319