Platform TECH

IT Administrator


We’re looking for an energetic and self-motivated individual to join our global IT Team in Malta, whose key mission is to provide efficient and responsive IT support to all GiG Users.


You’d be really excited to:


  • Provide onsite and remote support to ensure effective and efficient incident response
  • Log end-user issues and service fulfilment requests using Jira Service Desk system
  • Collaborate with global IT Team
  • Maintain an Inventory of IT Assets
  • Setup and maintain operating environments on end-user workstations, including operating systems and approved software
  • Ensure operating systems and office applications are regularly updated with latest security and functionality updates, according to the organizational patch cycle policy
  • Ensure that service fulfilment procedures, incident troubleshooting steps, systems setup implementation and infrastructure setups are properly documented, updated and followed
  • Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organizational IT security policies and industry best-practices
  • Assisting in purchasing Hardware and Software according to requirements
  • Assisting IT System Engineers with various Projects      


You’re really awesome at:


  • Excellent technical and hands-on working knowledge in Windows desktop operating systems and MacOS
  • Working knowledge and experience to maintain and troubleshoot the following:
  • Active Directory (Users and Asset Management)
  • Group Policy Objects
  • Desktop and Server Hardware
  • G Suite Apps (Mail, Google Drive etc..)
  • Atlassian (Jira Service Desk, Confluence and Insights)
  • Video Conferencing Systems based on Zoom


You’re also good at:


  • Working knowledge Azure AD and O365
  • Experience in JAMF (Enterprise management software for Apple Devices)
  • Ability to perform day-to-day operational tasks for the following –
    • Network switches and routers
    • Wireless access network setups
  • Experience in Virtualization (Hyper-V)
  • Working knowledge of Altaro Backup Solution
  • Ability to follow the ITIL processes below –
  • Problem Management
  • Incident Management
  • Change Management
  • Service Asset and Configuration Management
  • Certifications from Microsoft (MCSA – Server 2016 or O365) and Cisco (CCNA)
  • An awesome team player with a positive attitude
  • Excellent people communication skills
  • A quick learner, able to rapidly adapt to a dynamic business environment
  • Able to take on true challenges and turn them into useful opportunities
  • Impeccable attention to detail
  • Can understand and follow corporate IT processes to the highest level of detail

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