Payments Analyst


As a Payments Analyst, you will not only be responsible for processing withdrawals at a lightning-fast pace, but also be a payments query solver on every aspect of our integrated platforms, while maintaining strong relationships with internal stakeholders, payment support providers and external clients.

What will you do?

  • Reducing fraud and bonus abuse through methodical checking of withdrawals
  • Ensuring payments made to end-customers are sent successfully and within specified time frames from our service level agreements and following the company policy.
  • Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
  • Tracking any issues from the point of reporting through to resolution.
  • Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
  • Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
  • Ensuring Responsible Gaming policy is enforced across all brands accurately and promptly.
  • Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
  • Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
  • Reporting any critical issues that require immediate attention and action to a Senior Payments Analyst or Team Leader.


  • Ideally 1-year experience in one of the following areas: iGaming, Payments, PSPs, Fintech, Banking, Crypto
  • Familiar with the most popular payment methods and Platforms, such as Devcode/PiQ or Tecnalis/Alira (Preferably)
  • Proficient in Microsoft Office and Google Workspace
  • Excellent communication and soft skills in English, both orally and in writing
  • Open-mindedness and a willingness to work in a multicultural team in which diversity thrives
  • Having a good sense of collaboration to strengthen our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, and pushing each other forward
  • Ability to adhere to our work shift patterns 08:00 to 16:00 and 16:00 to 00:00 (CET), 4 days on, 2 days off


Health insurance and Wellbeing Package

Hybrid Working model (Office and/or Working from Home)

Training, Professional Development and Progression Resources

Industry Leading Inclusive Leave Allowance

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As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073).

The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.)

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