As a Payments Analyst, you will not only be responsible for processing withdrawals at a lightning-fast pace, but also be a payments query solver on every aspect of our integrated platforms, while maintaining strong relationships with internal stakeholders, payment support providers and external clients.
What will you do?
- Reducing fraud and bonus abuse through methodical checking of withdrawals
- Ensuring payments made to end-customers are sent successfully and within specified time frames from our service level agreements and following the company policy.
- Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
- Tracking any issues from the point of reporting through to resolution.
- Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
- Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
- Ensuring Responsible Gaming policy is enforced across all brands accurately and promptly.
- Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
- Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
- Reporting any critical issues that require immediate attention and action to a Senior Payments Analyst or Team Leader.
Requirements
- Ideally 1-year experience in one of the following areas: iGaming, Payments, PSPs, Fintech, Banking, Crypto
- Familiar with the most popular payment methods and Platforms, such as Devcode/PiQ or Tecnalis/Alira (Preferably)
- Proficient in Microsoft Office and Google Workspace
- Excellent communication and soft skills in English, both orally and in writing
- Open-mindedness and a willingness to work in a multicultural team in which diversity thrives
- Having a good sense of collaboration to strengthen our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, and pushing each other forward
- Ability to adhere to our work shift patterns 08:00 to 16:00 and 16:00 to 00:00 (CET), 4 days on, 2 days off
Benefits
Health insurance and Wellbeing Package
Hybrid Working model (Office and/or Working from Home)
Training, Professional Development and Progression Resources
Industry Leading Inclusive Leave Allowance