Operations

Payments Analyst

Malta

  • Reducing chargebacks, fraud, and bonus abuse through methodical checking of withdrawals
  • Ensuring payments made to customers are sent successfully and within specified time frames from our service level agreements and in accordance with the company policy
  • Responding to PSP emails, and tickets from our operators and as required by any internal departments to resolve any reported issue and ensure a positive customer experience
  • Performing initial anti-fraud checks, including carrying out checks on player account details, payments activities, and requesting gameplay checks when required.
  • Taking immediate action to mitigate losses to both business and customer
  • Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
  • Tracking any issues from the point of reporting through to resolution
  • Ensuring Responsible Gaming policy is enforced across all partners accurately and in a timely manner

Requirements

  • Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
  • Assisting the teams within Customer Operations (Risk and Fraud, Player Safety, CS, and KYC) with their tasks when required.
  • Processing KYC documentation in accordance with Payments procedures and business requirements.
  • Reporting any critical issues that require immediate attention and action to the Team Leader and/or Line Manager.

Benefits

Candidates must have a minimum of two years of experience within the Gaming Industry and have worked at least one year as a Payments Analyst

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The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073).

The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.)

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