Operations

KYC Processing Agent

Spain

Here at GIG, we are constantly looking for talent to join our CS & KYC team.

Are you new to the iGaming business, or are you looking for new challenges in your career?Key responsibilities:

  • Process KYC documents and answer KYC related customer inquiries via emails.
  • Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: Passports, IDs and Bank Statements).
  • Manage daily tasks/priorities, monitor the progress, and ensure SLAs are met.
  • Work in a fast-paced B2B environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside some customer service aspects.

You’re really awesome at

  • Maintaining a high level of quality with an eye for detail.
  • Communicating both written and verbally in English.
  • Keeping yourself motivated. You have a hunger to learn and develop.
  • Communicating clearly with the team and with other stakeholders across the business.

You’re also good at

  • Taking initiative and working independently.
  • Prioritizing and organising your work tasks efficiently.
  • Being flexible – as you will be required to work shifts. (namely morning and evening)

You’ll also be exposed to

  • A multicultural environment where diversity thrives.
  • The GIG family. When things are looking down we get things done. We work together through thick and thin, unwaveringly to achieve our goals. There is a constant flow of contribution and every voice is heard.

*Communicating both written and verbally in English, with an additional language such as Swedish or Finnish seen as a plus.*

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