Operations

Customer Support & KYC Processing Agent

Malta

Here at GIG, we are constantly looking for talent to join our CS & KYC team.

Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.

You’d be really excited to

– Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.

– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)

– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.

– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.

You’re really awesome at

– Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.

– Keeping yourself motivated. You have a purpose and a hunger to learn and develop.

– Communicating both written and verbally in English.

You’re also good at

– Problem solving

– Having an eye for details

– Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night)

– Working independently

Benefits

  • Great career development opportunities
  • Hybrid working model
  • International Health Insurance
  • Health and Wellbeing Package (350 EUR per year)
  • Birthday Day Off
  • Me Time – 1 day off per year
  • Lunches in the office for free

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How did you hear about this job?

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As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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