Operations

Customer Support & KYC Processing Agent

Malta

Our Customer Support Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world-class customer experience?

You’d be really excited to

– Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft-skills.

– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)

– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.

– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.

Requirements

You’re really awesome at

– Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.

– Keeping yourself motivated. You have a purpose and a hunger to learn and develop.

– Communicating both written and verbally in Swedish and English and preferably one more language such as Finnish, Norwegian or German.

You’re also good at

– Problem solving

– Having an eye for details

– Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night)

– Working independently

Benefits

You’ll also be exposed to

– A multicultural environment where diversity thrives.

– Individual Development: we offer a progression plan in which you get to write your own GiG Story. Chapter by chapter you will go through various training to become an ambassador of that trade.

– The GIG Customer support family. When things are looking down we get things done. We work together through thick and thin, unwaveringly to achieve our goals. There is a constant flow of contribution and every voice is heard.

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How did you hear about this job?

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As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073).

The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.)

©2019-2021 Gaming Innovation Group. All rights reserved | Company Registration Number: C44319