Customer Ops

Swedish Customer Support & KYC Processing Agent

Malta, Marbella

Our Customer Support Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world-class customer experience?

You’d be really excited to

 

– Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft-skills.

– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)

– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.

– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.

 

You’re really awesome at

 

– Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.

– Keeping yourself motivated. You have a purpose and a hunger to learn and develop.

– Communicating both written and verbally in Swedish and English and preferably one more language such as Finnish, Norwegian or German.

 

You’re also good at

 

– Problem solving

– Having an eye for details

– Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night)

– Working independently

 

You’ll also be exposed to

 

– A multicultural environment where diversity thrives.

– Individual Development: we offer a progression plan in which you get to write your own GiG Story. Chapter by chapter you will go through various training to become an ambassador of that trade.

– The GIG Customer support family. When things are looking down we get things done. We work together through thick and thin, unwaveringly to achieve our goals. There is a constant flow of contribution and every voice is heard.

 

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As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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