Customer Ops

Customer Support & KYC Processing Agent – Open Application

Malta, Marbella

Are you new to the iGaming business, or are you looking for new challenges in your career?

Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.

You’d be really excited to

– Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.

– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)

– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress, and ensure KPIs and SLAs are met.

– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.


 You’re really awesome at

– Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.

– Keeping yourself motivated. You have a purpose and a hunger to learn and develop.

– Communicating both written and verbally in English, with an additional language such as Swedish, Finnish, or German seen as a plus.


You’re also good at

– Problem solving

– Having an eye for details

– Being flexible – as you will be required to work 3 different shifts (namely morning, evening, and night)

– Working independently

Recruitment process for an open role application:

An open application means that we currently do not have any open positions and that you are applying to get a priority in the hiring process as soon as a new role opens up.

How will this work?

1. Send your CV and preferably a cover letter for review. If your CV passes the initial check, you will be invited to a first interview with our Talent acquisition partner.

2. If you’re successful in the first step you will be invited to a second interview with our hiring managers after which you’ll be asked to complete a test for us to get a further understanding of your qualities.

3. Completing the above satisfactory will place you in a talent pool from which you will be picked with priority as soon as we have an opening in the support team for a quick hiring process

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How did you hear about this job?

Join our team!

As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073).

The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.)

©2019-2021 Gaming Innovation Group. All rights reserved | Company Registration Number: C44319