Customer Ops

Customer Support & KYC Processing Agent

Malta, Marbella

Our Customer Support Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world-class customer experience?

 

You’d be really excited to

 

– Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft-skills.

– Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)

– Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.

– Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.

 

You’re really awesome at

 

– Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.

– Keeping yourself motivated. You have a purpose and a hunger to learn and develop.

– Communicating both written and verbally in English and preferably one more language such as Swedish, Finnish, Norwegian or German.

 

You’re also good at

 

– Problem solving

– Having an eye for details

– Being flexible – as you will be required to work 3 different shifts (namely morning, evening and night)

– Working independently

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How did you hear about this job?

Join our team!

As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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©2019-2021 Gaming Innovation Group.
All rights reserved | Company Registration Number: C44319


The B2B services, including GIG Core (online gaming platform), and GIG Sports (proprietary sportsbook), are licensed and regulated by the Malta Gaming Authority (licence number: MGA/CRP/330/2016 issued on the 1st August 2018) and the UK Gambling Commission (44073).

The licences are held by iGamingCloud Limited (Company Reg. No. C48466 of @GIG Beach, Triq id-Dragunara, St. Julians, STJ3148, Malta.)

©2019-2021 Gaming Innovation Group. All rights reserved | Company Registration Number: C44319