Sports CRM Coordinator

Malta

The role:

The Sports CRM Coordinator role is responsible for the delivery of our exceptional products to our existing customers. Supported by the CRM Planning and Execution Manager and working closely with the Head of CRM when it comes to planning and coordinating multi-channel, segmented life cycle campaigns. You will be involved in global promotions on the website, as well as tactical below the line communications to players. It’s an exciting and fast-paced role that requires passion and an eye for detail.     

What you'll be doing:

  • Working with Content Management Systems to set up Sports site campaigns
  • Production and delivery of CRM communications via Email, SMS, Push and all other messaging channels
  • Launching and testing processes for campaigns & promotions across multiple devices
  • Utilize customer list management skills for A/B testing and segmentation to discover best practices within each customer segment
  • Ensuring compliance with all applicable regulations and legislation
  • Responsible of Banner schedules and curating the Website Banners
  • Compiling and presenting reports on CRM stats – Deliverability, Open and Click rates etc
  • Optimising customer promotional Journeys and Experience
  • Implementing of automated CRM programs for agreed campaigns
  • Identifying gaps in current tool capabilities and suggesting/requesting improvements
  • Maintaining Sports Lifecycle communications
  • Translations and localisation advice where required

Who you are:

Experience in a CRM role in igaming is necessary; however, this is a role that promotes learning and growing, so attitude and a thirst for business are highly regarded.

The ideal candidate will have Sports betting industry experience, dealing with data driven campaigns and promotions, having had exposure to multi-channel campaigns. They will also have had some experience in editing HTML as well as being competent in Excel.

We are looking for an energetic, passionate, sports and betting enthusiast who also has a strong desire to learn about CRM and Sportsbook.

Requirements:

  • A keen understanding of Sportsbook
  • Thorough knowledge of CRM including copywriting, email, SMS creation and processes
  • Experience in editing HTML as well as being competent in Excel
  • Experience with JIRA and Simplify would be ideal
  • Professional level of general computer and software knowledge
  • High attention to details and ability to effectively plan work tasks to meet deadlines
  • Ability to work in an agile manner, sometimes under high pressure
  • Experience from the IGaming industry
  • Ideally the candidate speaks Norwegian or Finnish

What we Offer

We GiGsters play hard, but we work even harder. We take personal responsibility for our deliverables every day, and we’re killing it. We work as one GiG, from teams to individuals, to make iGaming fair and fun for all. Each GiGster, no matter what their role, is empowered to be disruptive. And we are agile enough to make it happen. We are front-runners and deliver the best. Always. No compromises.

Join our team!

As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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