GiG Gaming - Customer Service Agent - Germany
Something about us
Gaming Innovation Group is a rapidly growing technology business. The Group offers cutting-edge Cloud based services and B2B Performance Marketing, and owns B2C gambling operators offering games from the best-of-breed suppliers across the online sports betting and casino industry.
Our vision is to make the iGaming industry an open and connected eco-system, for the benefit of all.
GiG Core: our client management platform seeking to interconnect the entire iGaming industry. GiG Core offers the full spectrum of services for iGaming operators.
Rizk, Thrills, Guts, SuperLenny, Kaboo, HighRoller and Betspin: our multiple award winning online casino and sports betting brands.
GiG Media: offering online marketing and true lead generation to iGaming businesses on an international level.
Our Customer Support Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world class customer experience?
Could you be the reason our players come back to our sites? If so – you’ve found your match! We are looking for team players who really understand our customers.
We want you to feel with them, win with them and when needed, help them! It is important to us that you care about the people you interact with, and that you have interest in building long term value relationships.
What you'll be doing
- Handling incoming Chat, Email and Telephone enquiries
- Achieving customer delight
- Championing our customer satisfaction initiatives
- Delivering a world class customer experience
What we are looking for
- Problem solvers
- Excellent communication skills (both written and orally)
- Focused and hardworking individuals
- Customer Experience Ambassadors
- Team Player
What we offer
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
- Start date: As soon as possible really. Let’s talk about it.
- Last application date: We’ll hire as soon as we find a match, apply now.
- Location: Malta
As a diverse and inclusive employer, GIG encourages applications from all sections of the community.
What we Offer
We GiGsters play hard, but we work even harder. We take personal responsibility for our deliverables every day, and we’re killing it. We work as one GiG, from teams to individuals, to make iGaming fair and fun for all. Each GiGster, no matter what their role, is empowered to be disruptive. And we are agile enough to make it happen. We are front-runners and deliver the best. Always. No compromises.