Player Safety Advisor

Malta

The role 

As a Player Safety Advisor, you will be responsible for ensuring that all our customers can play in a safe and secure gaming environment. 
You will conduct accurate monitoring of behaviours and betting patterns which may indicate Responsible Gambling concerns and act on them with sympathy, efficiency and professionalism. 
Handling of customer RG queries through different channels including phone calls, live chat and emails also forms an important aspect of your role.
 

Who you are

To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent English plus native proficiency in either Swedish, Norwegian, Finnish or German. 
With strong oral and written communication skills, you have experience in the gaming industry, preferably in a customer facing or compliance role. 
irst Class communication and soft skills, both oral and written in one core language and English. 
Excellent analytical skills. 
Strong gaming industry knowledge and experience, preferably in CS, Risk and Fraud or VIP. 
Proficient in RG procedures and processes. 
Familiarity of RG triggers and consequences. 
High social awareness. 
Commercial appreciation and understanding. 
Team player.

 

What­ we offer

We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done.   There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success. We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.

Something about us

At GiG, we pride ourselves in what we do. Our team of GiGsters are going all in to make a whole industry open and connected, like never before. We make great stuff and never settle for anything ordinary. We are game changers, because what else is there? Our vision is why we all come to work each day: “Opening up the iGaming industry to make it fair and fun for all”. To get there, we are guided by our Values which also set us apart and are the foundation for our culture:

#ThinkAboutIt - #GoAllIn - #GetShitDone -#MakeGreatStuff - #ChallengeOrdinary

Our brands

GiG Core: our client management platform seeking to interconnect the entire iGaming industry. GiG Core offers the full spectrum of services for iGaming operators.  

Rizk, Thrills, Guts, SuperLenny, Kaboo, HighRoller and Betspin: our multiple award winning online casino and sports betting brands.

GiG Media: offering online marketing and true lead generation to iGaming businesses on an international level. 

Details

Start date: As soon as possible really. Let’s talk about it.

Last application date: We’ll hire as soon as we find a match, apply now.

Location: Malta 

As a diverse and inclusive employer, GIG encourages applications from all sections of the community

What we Offer

We GiGsters play hard, but we work even harder. We take personal responsibility for our deliverables every day, and we’re killing it. We work as one GiG, from teams to individuals, to make iGaming fair and fun for all. Each GiGster, no matter what their role, is empowered to be disruptive. And we are agile enough to make it happen. We are front-runners and deliver the best. Always. No compromises.

Join our team!

As a diverse and inclusive employer, GiG encourages applications from all sections of the community.

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