Something about us
At GiG, we pride ourselves in what we do. Our team of GiGsters are going all in to make a whole industry open and connected, like never before. We make great stuff and never settle for anything ordinary. We are game changers, because what else is there? Our vision is why we all come to work each day: “Opening up the iGaming industry to make it fair and fun for all”. To get there, we are guided by our Values which also set us apart and are the foundation for our culture: #ThinkAboutIt - #GoAllIn - #GetShitDone -#MakeGreatStuff - #ChallengeOrdinary.
GiG Core: our client management platform seeking to interconnect the entire iGaming industry. GiG Core offers the full spectrum of services for iGaming operators.
Rizk, Thrills, Guts, SuperLenny, Kaboo, HighRoller and Betspin: our multiple award winning online casino and sports betting brands.
GiG Media: offering online marketing and true lead generation to iGaming businesses on an international level.
As a Payment Analyst, you will be responsible for handling the deposit and withdrawal process.
You will perform accurate monitoring of fraudulent behavior and handle KYC requirements.
Efficient handling of customer queries through different channels including, but not limited to, phone calls, live chat and emails forms also an important aspect of your role. You should be able to come up with new ideas and regular suggestions for continuous improvement. You aim at the improvement of current systems, processes and procedures and enhance the customer experience.
What you'll be doing
You will be responsible for the registration of customer documents and checking of gaming accounts, also the processing and checking of incoming and outgoing bank transfers and also of handling payment processing.
You should be familiar with the use of the main payment methods, including credit cards, money bookers, Internet bank transfers and others. Finally, you will also take care of investigating customers’ technical issues, which have occurred within our payments platform.
Who you are
To succeed in this role, you need to be driven and have a strong ambition to perform well. We expect you to speak fluent English and if you also speak Swedish or Norwegian or German we consider it a bonus. It is essential that you are good at managing your own time as there will be limited direct supervision – we trust our employees to do a good job.
What we offer
We are team workers and cross functional collaborators - we don't have boundaries when it comes to getting work done. There will be lots of opportunities for you to be stretched and challenged in your role, and outside of it. We invest in our people, not just with a great pay and benefits package and the usual free fruit and coffee (and Friday beers), but in focusing on your growth and development - we encourage innovation and 'getting involved' - we celebrate success.
We are an inclusive, multi-cultural and diverse company with over 15 different nationalities represented.
- Start date: As soon as possible really. Let’s talk about it.
- Last application date: We’ll hire as soon as we find a match, apply now.
- Location: Sliema, Malta
As a diverse and inclusive employer, GiG encourages applications from all sections of the community.